Privacy policy

Last Updated: August 8, 2026

Veloviya ("Veloviya," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, communicate with our customer support team, or otherwise interact with our services.

Information We Collect

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise communicate with us, we may collect information including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through our payment providers)
  • Order history
  • Customer service communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Date and time of your visit

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer service and respond to inquiries
  • Verify payments and prevent fraudulent transactions
  • Arrange shipping and delivery of your purchases
  • Provide order confirmations and shipping updates
  • Improve our website, products, and services
  • Send promotional emails if you have chosen to receive marketing communications
  • Maintain website security
  • Comply with applicable legal obligations

How We Share Your Information

We only share your personal information when necessary to operate our business or comply with applicable laws. We may share information with:

  • E-commerce platform (Shopify)
  • Payment service providers
  • Shipping and fulfillment partners
  • Analytics providers
  • Customer service providers

We do not sell your personal information to third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses SSL/TLS encryption. Sensitive payment information is processed by trusted payment providers and is not stored by Veloviya.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: service@veloviya.com
Phone: +1 (718) 585-2378
Mailing Address:
1451 West Avenue
Bronx, NY 10462
United States

Company Information:
Changning Pingye Garment Co., Ltd.
Building 47–48–49, Textile Base, Yiyang Industrial Corridor,
Qutan Subdistrict, Changning, Hengyang, Hunan, 421500 China