Last Updated: July 10, 2026
Veloviya ("Veloviya," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, communicate with our customer support team, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Policy, please discontinue use of our website.
Information We Collect
Depending on how you interact with our website, we may collect different categories of information.
Personal Information You Provide
When you place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise communicate with us, we may collect information including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Order history
- Customer service communications
- Any other information you voluntarily provide
Automatically Collected Information
When you visit our website, certain information may be collected automatically through your browser or device, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Pages viewed
- Time spent on pages
- Referring website
- Date and time of your visit
- General location information based on your IP address
This information helps us understand how visitors use our website and enables us to improve website performance and user experience.
Order Information
When you purchase products from Veloviya, we collect information necessary to process and fulfill your order, including:
- Purchased products
- Order number
- Shipping method
- Transaction details
- Payment confirmation
- Delivery status
Payment card information is processed directly by our trusted payment service providers. Veloviya does not store your complete payment card details.
Customer Support Information
If you contact our customer support team by email or telephone, we may retain records of your communications, including inquiries, comments, feedback, and any information necessary to resolve your request.
How We Collect Information
We collect personal information in several ways, including:
- When you place an order.
- When you create an account.
- When you subscribe to promotional emails.
- When you contact customer support.
- When you participate in surveys or promotions.
- Automatically through cookies and similar technologies while browsing our website.
How We Use Your Information
We use the information we collect for legitimate business purposes, including to:
- Process and fulfill your orders.
- Provide customer service and respond to inquiries.
- Verify payments and prevent fraudulent transactions.
- Arrange shipping and delivery of your purchases.
- Provide order confirmations and shipping updates.
- Improve our website, products, and services.
- Personalize your shopping experience.
- Send promotional emails if you have chosen to receive marketing communications.
- Maintain website security and prevent unauthorized activities.
- Comply with applicable legal obligations.
We only collect and use personal information that is reasonably necessary to provide our products, services, and customer support.
How We Share Your Information
We respect your privacy and only share your personal information when necessary to operate our business, provide our services, or comply with applicable laws.
We may share your information with the following categories of trusted service providers:
- E-commerce Platform: Our online store is powered by Shopify, which securely hosts our website, processes orders, and helps manage customer accounts.
- Payment Service Providers: Payment information is securely processed by trusted payment providers to complete your purchase. We do not store your full payment card information.
- Shipping and Fulfillment Partners: We share shipping information necessary to prepare, ship, and deliver your orders, including your name, shipping address, and contact information.
- Analytics Providers: We may use analytics services to better understand website traffic, customer preferences, and website performance.
- Customer Service Providers: We may use trusted service providers that assist us in responding to customer inquiries and providing support.
All third-party service providers are contractually required to protect your personal information and use it only for the services they perform on our behalf.
We Do Not Sell Your Personal Information
Veloviya does not sell your personal information to third parties.
We do not exchange your personal information for monetary compensation or use it in a manner that constitutes the sale of personal information under applicable privacy laws.
Cookies and Similar Technologies
Our website uses cookies, pixels, and similar technologies to provide essential website functionality, improve your shopping experience, analyze website performance, and support marketing activities.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website. They enable core features such as shopping cart functionality, account login, checkout, payment processing, and website security.
Functional Cookies
These cookies remember your preferences, such as language settings, shopping cart contents, and other personalized features to enhance your browsing experience.
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website by collecting anonymous information about page visits, navigation patterns, and website performance.
Marketing Cookies
Marketing cookies help us measure the effectiveness of advertising campaigns and display advertisements that may be more relevant to your interests.
Managing Cookies
Most web browsers allow you to control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website, including shopping cart features and checkout.
Email Marketing Communications
If you choose to subscribe to our newsletter or promotional emails, we may occasionally send you information about new products, special offers, promotions, or company updates.
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting our customer support team.
Even if you opt out of promotional emails, we may still send important transactional communications relating to your orders, account, or customer service requests.
Data Retention
We retain your personal information only for as long as reasonably necessary to:
- Provide our products and services.
- Process transactions and fulfill orders.
- Maintain customer service records.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
- Resolve disputes and enforce our agreements.
When personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and our internal data retention practices.
Data Security
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it against unauthorized access, disclosure, alteration, misuse, or destruction.
Our website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption technology to protect information transmitted between your browser and our website. Sensitive payment information is securely processed by our trusted payment providers using industry-standard security measures.
Although we strive to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage you to protect your account credentials and notify us immediately if you believe your account has been compromised.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
Privacy Rights for U.S. Residents
If you are a resident of certain U.S. states, including California, you may have the right to:
- Request access to the personal information we collect about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable legal exceptions.
- Request information about how your personal information is collected, used, and disclosed.
- Opt out of certain uses of personal information where required by applicable law.
- Receive equal service and pricing regardless of whether you exercise your privacy rights.
Veloviya does not sell your personal information or share it for cross-context behavioral advertising as defined by applicable privacy laws.
Privacy Rights for European Economic Area (EEA), United Kingdom, and Switzerland Residents
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have the following rights under applicable data protection laws:
- The right to access your personal information.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information.
- The right to restrict or object to certain processing activities.
- The right to request a copy of your personal information in a portable format where applicable.
- The right to withdraw consent where processing is based on your consent.
- The right to lodge a complaint with your local data protection authority.
How to Exercise Your Rights
If you would like to exercise any of your privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.
To protect your privacy, we may request additional information to verify your identity before processing your request.
We will respond within the timeframe required by applicable law.
Do Not Track Signals
Some web browsers offer a "Do Not Track" (DNT) feature that allows users to indicate their privacy preferences.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website does not currently respond to browser-based DNT requests.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete the information as required by applicable law.
Third-Party Websites
Our website may contain links to third-party websites or services for your convenience.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or services.
When we make material changes, we will update the "Last Updated" date at the top of this page. Any changes become effective immediately upon publication unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us using the information below.
Email:
service@veloviya.com
Phone:
+1 (631) 228-8331
Mailing Address:
1451 West Avenue
Bronx, NY 10462
United States
Company Information:
Changning Pingye Garment Co., Ltd.
Company Address:
Building 47–49, Textile Base
Yiyang Industrial Corridor
Qutan Subdistrict
Changning, Hengyang,
Hunan , 421500 China
We are committed to handling your privacy requests in a timely and transparent manner. If you wish to access, correct, update, or delete your personal information, or if you have questions about this Privacy Policy, please contact us using the information above.
Thank you for trusting Veloviya. We appreciate the opportunity to serve you and remain committed to protecting your privacy and personal information.